FAQs

To search FAQ's for specific topics please select  a catagory from the drop down list to narrow your search.  If your questions are not answered to your satisfaction please contact us at 803-547-8265.

Show me: All FAQS SMARTank FAQS SMARTruck FAQS

• Can I input orders into my current system, or do I need to enter them in the SMARTruck system?
• Does your system handle multiple tanks at one location?
• How can I determine where my biggest ROI benefit will come from at my company?
• How easy will it be for our drivers to adapt to the new system?
• How long does it take to install the SMARTank monitor?
• How long does the battery last?
• How much do they cost?
• How reliable is your system?
• I have a 40-foot tank. Will a SMARTank monitor work on that tank?
• If my cell phone doesn’t work in an area, how will the monitor work?
• What happens if my drivers or dispatchers have problems with the system?
• What part do my customers play in the installation and monitoring?
• Where does the tank have to be located in order for the monitor to work?
• Will I have to go to each one of my tanks myself to install the monitor?

Can I input orders into my current system, or do I need to enter them in the SMARTruck system?
In most cases orders can be entered into either system.

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Does your system handle multiple tanks at one location?
Yes, Our LAN/WAN system combines 900 MHz technology with a cellular device to offer a completely wireless system that allows you to monitor multiple tanks at a location with only one wireless cellular transmitter. This architecture saves considerable money by allowing a single unit to report the level of up to four tanks with one call.

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How can I determine where my biggest ROI benefit will come from at my company?
SMARTlogix offers Professional Services to our customers to help map out current business processes, identify gaps in the process and determine specific targets within your business that will yield the largest ROI.

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How easy will it be for our drivers to adapt to the new system?
Most drivers adapt to the system in a day or two. The system was designed by a fuel distributor for fuel distributors, so the application was designed with simple logic in mind. The repetitiveness of doing multiple deliveries per day will reinforce the keystrokes and shorten the learning curve.

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How long does it take to install the SMARTank monitor?
The monitors can be installed by your drivers in less than five minutes. The installation doesn't take time - it makes time!

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How long does the battery last?
The average battery life is 18 months. You can purchase replacements directly from SMARTLogix.

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How much do they cost?
A lot less than what you are currently spending on inefficient deliveries! Call us at 803-547-8265 for pricing models and we'll show you how much money our system can save you.

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How reliable is your system?
The SMARTruck system is designed for the petroleum market and all the associated issues that come with it. The driver handheld is built to military specifications and is able to withstand extreme temperatures, driver drops, and weather related moisture.

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I have a 40-foot tank. Will a SMARTank monitor work on that tank?
Yes, the SMARTank monitors are designed to go in virtually any size tank.

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If my cell phone doesn’t work in an area, how will the monitor work?
We have 98% coverage across the US, and our monitors transmit information in small data packets; whereas, your cell phone has to send large, cumbersome voice packets that require greater signal strength.

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What happens if my drivers or dispatchers have problems with the system?
The SMARTlogix Support Line is available 24/7/365 to handle any issues quickly and effectively.

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What part do my customers play in the installation and monitoring?
Other than smiling and relaxing, they don't have to do a thing.

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Where does the tank have to be located in order for the monitor to work?
The SMARTank monitoring system uses cellular technology so there is no base station. You can put the tank wherever you want and move the tank while the monitor is installed.

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Will I have to go to each one of my tanks myself to install the monitor?
Just give a unit to your driver and have him or her install the monitor during the next scheduled delivery to the tank.

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